Integrity is Everything
Just like the motorists whom we serve and the towing providers with whom we work, we expect nothing but the best from the employees of Drive America Holdings, Inc. We work and live by The Golden Rule: “Do unto others as you would have them do unto you.” Simply stated, Drive America associates will apply honesty, courtesy, and respect to every interaction that occurs throughout the business day.

Stay Ahead of the Curve
We love to watch a successful launch of a new product or service, but we don’t stay comfortable for long. We take our position of industry leader seriously, and that means always looking for a way to out-do ourselves. Internally, we continuously work to streamline our data processes, marketing strategies, and business practices. Externally, we listen to what our clients and members want, and then do what we can to make it happen. Whether it’s analyses for our partners’ processes or more travel discounts for our consumer members, we will keep looking for the elements that keep us the Provider of Choice.

Customer Service Is More than Just a Phone Call
Drive America is fully aware that the agents in our call center are the first and sometimes only, points of contact for our thousands of consumer members nationwide. We have one chance to make a first impression, and we only hire individuals who are dedicated to handling every call with empathy, professionalism, and knowledge. We train our representatives to think of how they would handle a roadside assistance call from his or her loved one, and then treat each call with the same understanding and expediency.

Keep It Simple
Finally, we want to be an easy company with whom someone can do business. When our phone rings, we’ll do our best to answer it and not hide behind voicemail. When you ask us a question we’ll give you a straight answer, or we’ll find the right person who can. Any good relationship takes work, and we at Drive America are here to roll up our shirtsleeves and show our clients and members just how committed we are.